A few weeks ago i did a wedding drive of from a reception center in Ardross to Hotel Northbridge . Now the location given to us was Hotel Northbridge 15 Robinson Street Northbridge. But they Were actually staying at the All Seasons Hotel Northbridge which is 304 meters from Hotel Northbridge. Now when i picked up the bride and groom they were well past the inebriation level which i would normally find acceptable to travel in my BMW sedan but i took them anyway as i did not want to get into an argument with the groom in that state.
When we arrived at the Hotel Northbridge i asked them if they wanted me to wait while they checked in to make sure it was the right hotel but they told me they were going to walk around and get some food as the groom was hungry. I would have assumed they would recognise the hotel they had booked .
Well two weeks latter i get an email saying i had delivered them to the wrong hotel , then having to walk with sore feet for twenty minutes to find it and wanted a refund which i obliged as i had not taken them to the exact address they had given but to the hotel they had given.
I did this as I not want the bride to get any more grief from her spouse whom got very peeved off and would not calm down that night apparently according to the bride. I mean they where driven several kilometers at the right time anyway to the hotel they asked for which was only a few hundred paces from where they had really booked into, if they had said the All Seasons Hotel that where i would have left them.
I have since spoken to others in the industry and none said they would have given a refund as the would also have taken them to Hotel Northbridge not 15 Robinson Street.
My point is my intuition from the beginning was to cancel this booking as they had made several changes for pick up and drop offs to the other end of Perth causing us to change other bookings we had as well. This was a date which i had many better wedding inquiries for and could have easily refilled.
Strangely enough i did not take any of my usual candid photos on the day or write about the wedding in a blog, i must have known what was coming subconsciously .
I find it quite amazing that drunk people would think their memory of events would be better that a sober non drinkers. This is a lesson i will make sure not to repeat as i generally double and triple check address locations anyway as people often make small mistakes.
No comments:
Post a Comment